Privacy Policy

Last Updated: July 20, 2026

1. Company Introduction

Welcome to TheLicenseHost.com ("we," "us," "our"). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website and purchase our products and services, including shared hosting software licenses (cPanel, Plesk, WHMCS, DirectAdmin), VPS and dedicated servers, and related services.

2. Scope of this Policy

This policy applies to all visitors, customers, and users of our website and Services, regardless of your location or how you access our Services. It does not apply to third-party websites or services that you may access through links on our website.

3. Information We Collect

We collect several types of information from and about users of our Services, including:

3.1 Information You Provide

• Personal identification information: Name, email address, phone number (if provided)
• Account information: Username, password, security questions
• Billing information: Billing address, payment method details (stored securely by our payment providers)
• Support communication: Emails, support tickets, or other messages you send to us

3.2 Information Collected Automatically

• Device and browser information: IP address, browser type, operating system, device identifiers
• Usage data: Pages visited, time spent on pages, links clicked, referring website addresses

3.3 Server & License Information

• Server IP addresses for license activation and management
• License key and activation status
• Server and software configuration details (for troubleshooting and support purposes only)

4. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small text files stored on your device when you visit a website.

4.1 Analytics

4.1.1 Google Analytics

We use Google Analytics to analyze how visitors use our website. Google Analytics collects information such as your IP address, browser type, pages visited, and time spent on the site. This information is used to improve our website and Services. Google’s ability to use and share information collected by Google Analytics is restricted by the Google Analytics Terms of Service and Privacy Policy.

4.2 Google reCAPTCHA

We use Google reCAPTCHA to protect our website from spam and abuse. This helps us verify that you are a human and not a robot. Google reCAPTCHA may collect your IP address, browser information, and other data required to provide its service. Use of Google reCAPTCHA is subject to the Google Privacy Policy and Terms of Service.

4.3 Google Ads (Future Use)

We may use Google Ads and similar advertising services in the future to promote our Services. These services may use cookies to serve ads based on your past visits to our website or other websites on the internet.

5. Payment Providers

We work with third-party payment providers to process payments for our Services. These may include:

• PayPal
• Stripe
• Razorpay
• Cryptocurrency payment processors (as applicable)

We do not store your complete credit card, debit card, or cryptocurrency wallet details on our servers. All payment processing is handled securely by our payment providers, subject to their respective privacy policies and terms of service.

6. Fraud Prevention & KYC Verification

We may collect additional information to prevent fraud and verify your identity (KYC – Know Your Customer) where required or advisable. This may include:

• Government-issued identification documents (where necessary)
• Proof of address
• Information to verify payment method ownership

We use this information solely for fraud prevention, security, and compliance purposes.

7. Data Processing

We process your personal information for the following purposes:

• To provide, maintain, and improve our Services
• To process your orders and payments
• To activate, manage, and support your licenses and services
• To communicate with you about your account, orders, and support requests
• To detect, investigate, and prevent fraudulent transactions and abuse
• To comply with legal obligations

8. Data Retention

We retain your personal information only for as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce our agreements.

• Account and license information is retained for as long as your account is active and for a reasonable period after account closure for tax, legal, and support purposes.
• Payment records are retained in accordance with applicable tax and financial record-keeping laws.

9. Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

10. International Transfers

Your personal information may be transferred to and processed in countries other than your own, including countries that may not have the same level of data protection laws as your jurisdiction. When we transfer your information internationally, we take appropriate safeguards to protect it in accordance with this Privacy Policy and applicable law.

11. Customer Rights (GDPR Style)

If you are a resident of the European Economic Area (EEA), the United Kingdom, or other jurisdictions with similar data protection laws, you may have the following rights regarding your personal information:

• Right to Access: Request a copy of the personal information we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete personal information
• Right to Erasure: Request deletion of your personal information, subject to certain exceptions
• Right to Restriction of Processing: Request that we restrict processing of your personal information
• Right to Data Portability: Request transfer of your personal information to another organization
• Right to Object: Object to processing of your personal information for certain purposes

To exercise these rights, please contact us using the contact information at the end of this policy.

12. California Privacy Rights (CCPA-Style Notice)

For residents of California, USA, this section provides additional information as required by the California Consumer Privacy Act (CCPA) and similar laws (where applicable). We do not sell your personal information to third parties. You may have additional rights regarding your personal information; please contact us for more details.

13. Third-Party Services

Our website and Services may contain links to or integrate with third-party websites and services, including payment processors, analytics providers, and software vendors (cPanel, Plesk, WHMCS, etc.). We are not responsible for the privacy practices of these third parties, and we encourage you to review their privacy policies.

14. Legal Disclosure

We may disclose your personal information if required to do so by law, or in response to a court order, government request, or other legal process. We may also disclose information to protect our rights, property, or safety, or the rights, property, or safety of our users or others.

15. Account Closure

You may close your account at any time by contacting us. Upon account closure, we will cease active processing of your personal information (except as required to comply with legal obligations or for fraud prevention/security purposes).

16. Children's Privacy

Our Services are not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe we have collected personal information from a child under 13, please contact us immediately, and we will take steps to delete that information.

17. Policy Updates

We reserve the right to modify this Privacy Policy at any time. Any changes will be effective immediately upon posting to our website. Your continued use of our Services after changes are posted constitutes your acceptance of the revised policy. We encourage you to review this policy periodically.

18. Contact Information

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Email: [email protected]
Support Ticket System: Available through our website
Website: https://thelicensehost.com